Returns & Refunds : Items not required
At Power Tools Direct we aim to provide you with as much information as possible about each of our products so that you can make an informed purchasing decision. However, to give you additional confidence, we will allow you to return any item if it is not what you require within 28 days of receipt as long as it has not been used and is returned in its original undamaged packaging.
Power Tools Direct
Unit J1, Dominion Way
Rustington Trading Estate
All you need to do is to return the item to the address above with a brief note detailing:
- the order number for your item
- contact details (phone number and email address)
- an explanation of your reason for return
Please note that a copy of the shipping note, returned with the item highlighted and the additional information added, is perfectly acceptable.
Upon receipt of the item(s) we will refund the full value of the item(s) subject to them being unused and in their original condition and packaging. Note that we reserve the right to charge a re-stocking fee, on items ordered in specifically for an order and where we will be charged a restocking fee from our Supplier. Unless otherwise agreed, you will be responsible for the initial delivery cost, as well as the costs associated with the returning of the goods to us. Unfortunately we cannot accept proof of posting as confirmation of delivery.
Faulty, Incorrectly Supplied and Damaged Items
If an item has been incorrectly supplied, received damaged or is faulty then you must notify us of this within 3 days of receiving the item. We will require the item(s) in question to be returned to us for inspection
Upon receipt of the item(s) and verification of their status, we will refund the full value of the goods and any carriage costs associated with the error within 30 days.
If no fault is found after an inspection we reserve the right to charge an inspection fee, plus any applicable return shipping costs.
Delivery Reused or Undeliverable
We reserve the right to charge for the return costs and redelivery costs, of any order that is either refused on delivery attempt, or where there is no-one at the address to sign for the delivery on both delivery attempts.
You can now recycle your old electricals with us
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help - We are pleased to offer our customers the chance to recycle their old electrical items.
Under the Waste Battery Regulations, Power Tools Direct are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST). Alternatively, you can find your local waste portable battery recycling facility at www.recylenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.